Shipping policy

ORIGAMI POP CARDS

Returns, Refunds & Exchanges Policy

At Origami Pop Cards, we are committed to providing high-quality handmade 3D pop up greeting cards and excellent customer service. We want you to be delighted with your purchase. If you are not completely satisfied, we're here to help.

Returns

If you are unhappy with your order or have received a damaged or incorrect item, please contact our customer support team within 5 days of receiving your order.

Our returns policy is valid for 7 days from the date of purchase. Unfortunately, if more than 7 days have passed since your purchase, we are unable to offer a refund or exchange.

To be eligible for a return, the item must:

  • Be unused and in the same condition that you received it;
  • Be in its original, undamaged packaging; and
  • Be accompanied by proof of purchase (such as your order confirmation or receipt).

Refunds

Once we receive and inspect your returned item, we will notify you by email to confirm receipt of the return and advise whether your refund has been approved.

If your refund is approved, it will be processed and credited to your original method of payment within five (5) business days. Please note that processing times may vary depending on your payment provider.

Partial Refunds

In certain circumstances, only a partial refund may be granted, including where:

  • The item is not in its original condition;
  • The item is damaged or missing parts for reasons not due to our error; or
  • The item is returned more than 7 days after delivery.

Shipping Costs

Original shipping charges are non-refundable.

Customers are responsible for return shipping costs unless the return is due to an error on our part, such as receiving an incorrect or defective item. In these cases, Origami Pop Cards will cover the reasonable cost of return shipping.

Late or Missing Refunds

If you have not received your refund:

  1. Check your original payment account (e.g. bank account, PayPal, Afterpay, or credit card).
  2. Contact your payment provider, as processing times can vary.
  3. If you have completed the above steps and still have not received your refund, please contact us at info@origamipopcards.com.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you need to exchange an item for the same product, please contact us at info@origamipopcards.com and send the item to:

Origami Pop Cards
97 Renwick Street
Redfern NSW 2016
Australia

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible. We may request photographs or other supporting documentation to help assess the issue.

Once the issue has been verified, we will arrange an appropriate resolution, which may include a replacement, refund, or store credit, along with reimbursement of any applicable return shipping costs.

Return Shipping Address

Please send all approved returns to:

Origami Pop Cards
97 Renwick Street
Redfern NSW 2016
Australia

Customers are responsible for return shipping costs unless otherwise agreed. Return shipping costs are non-refundable unless the return is due to an error on our part.

The time required for exchanged items to reach you will vary depending on your location and shipping carrier.

Changes to This Policy

Origami Pop Cards reserves the right to update or modify this Returns, Refunds & Exchanges Policy at any time without prior notice. Any changes will take effect immediately upon publication on our website.

Contact Us

If you have any questions about this policy or require assistance with a return, refund, or exchange, please contact our customer support team at:

Email: info@origamipopcards.com

We appreciate your business and will do our best to ensure your experience with Origami Pop Cards is a positive one.